CHANGING OR UPGRADING YOUR SUBSCRIPTION IS EASY
You can upgrade your subscription to a higher rank level or select a different subscription in the same manner that you purchased your previous subscription.
REFUND FOR REMAINING BALANCE OF LOWER SUBSCRIPTION WHEN UPGRADING
If you are upgrading your subscription and your previous subscription has time remaining on it, then you will receive an immediate refund of the prorated amount remaining on the previous subscription.
SUBSCRIPTIONS PAID BY PAYPAL
If you previously paid for your subscription using PayPal, then you can upgrade your subscription or cancel your subscription without contacting us by following the instructions below. After you have upgraded to a new subscription you will receive a confirmation email from PayPal confirming that your previous subscription has been cancelled.
SUBSCRIPTIONS PAID BY CREDIT CARD
If you paid for your subscription using a credit card, then after you have upgraded to a new subscription you do not need to do anything else and you will receive a confirmation email from PayPal confirming that your previous subscription has been cancelled.
LOG IN TO THE INSTITUTE
First, Log In to the Institute, then access the Subcription Manager as follows:
Clicking on "My Subscription" will open the Subscription Manager window shown below.
Now click on "My Subscription" and then click on "Upgrade Subscription" or "Cancel."
You will receive confirmation emails from PayPal for either action.
TO SELECT YOUR NEW SUBSCRIPTION
You may purchase your replacement subscription through the Subscription Manager OR the Subscription Description Pages.
Click on "My Subscription" in the drop down menu that appears when you hover over your user name at the top right hand side of the site to open the Subscription Manager and then click on "Subscription Packages" and select a new subscription.
After you click on the "Select" button, then fill out the "Subscription Order Form" to checkout.
USING "ABOUT SUBSCRIPTIONS PAGES" TO CHOOSE A NEW SUBSCRIPTION
Click on "About Subscriptions" and select a subscription package.
You will then be directed to a page detailing the contents of the subscription you have selected. If it is the subscription you want, then click the "Buy Now" button and proceed to the Subscription Order Form to checkout and pay.
The "Buy Now" button will NOT appear until you are logged in.
After you click on the "Buy Now" button, follow the instructions for "How Do I Purchase A Subscription.'
- You can also check out the FAQ page for additional "How To" instructions.
CANCELLATION OF PREVIOUS SUBSCRIPTION AFTER UPGRADING
After you have purchased your replacement subscription, you will receive an email from PayPal when your previous subscription is cancelled. If you are eligible for a refund of time remaining on the lower subscription, then you will receive an email notifying you the refund has been issued.
CANCELLATION ONLY WITHOUT UPGRADING
When PayPal payors click "Cancel Subscription" you will be directed to your PayPal log in page so you can log into your PayPal account and cancel your subscription. When you log into PayPal, your previous subscription transaction should be automatically pre-selected for you to cancel it.
If that fails, you can also log into your PayPal account and manually locate the last subscription payment in your account. Click on the "Details" link next to the payment amount. Depending on the features you have active in your PayPal account your transaction screen will look something like this. Click the Details link beside your subscription Recurring Payment to proceed.
After clicking details on the transaction screen you will encounter the following PayPal Transaction Details page. Click the View Details link to continue.
After clicking the View Details link on the PayPal Transaction Details page above, you will be presented with your Recurring Payment Details page and a link to cancel your recurring payment for your subscription.
SETTING THE SOURCE OF PAYMENTS
NOTE: On the Recurring Payment details page you can also set the specific payment source that you want your subscription to come from. For example, you may want your payments drafted from a specific bank account or charged to a specific credit card and these settings allow you to configure your preference.
Once you cancel your Recurring Payment in PayPal, the change will be automatically updated on the Soo Bahk Do Institute Subscription Manager.